Customer Support

Customer support is available Monday through Friday, 9 a.m.–5 p.m. Eastern Time.*

*Our support representatives are not health care professionals. Please be aware that we are unable to provide health care-related counsel or advice but we will, to the best of our ability, attempt to connect you with informational resources.

System Requirements

Required Programs: Adobe Reader. Some course content, including certificates, downloads in Adobe Acrobat PDF. If you do not have the free Adobe Reader, please download it here.

Compatible Browsers: Internet Explorer 8 or higher, Firefox, Google Chrome, or Safari. We recommend Internet Explorer for the best viewing experience. If you do not have the most updated version of these programs you can update/download them for free:

Login/Account Management

How do I create an account?

How do I log in to my account? 

What if I forget my username or password?

How do I change my e-mail address, phone number, or other personal information?

CPD Courses

How do I take a course? 

Do I have to complete a course in one sitting?

When does my course expire?

What is the refund/cancellation policy?

How can I become a writer/contributor to Great Valley Publishing? 


Where can I access course completion certificates? 

How can I print a transcript of my CPE activities?